30-day Money Back Guarantee: 

We offer a full 30-day money back guarantee if you are not satisfied with the product, and have used less than 1/2 of the tincture. This guarantee only covers the value of 1 of each product per order. Multiple units ordered of the same product do not qualify after the first. Cost of product when purchased directly from our website will be covered minus shipping. The customer is responsible for shipping the product back to us. This offer does not qualify for pre rolls, or snack products, or a customers second order of the same valid product.

Return/Refund Policy: 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please contact us at hello@eatonhemp.com if you would like to make a return. If the above guidelines are applicable, you will be refunded fully. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, which you will be with absolutely no hassle as long as the product is unopened, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at helloeatonhemp.com and we will solve this matter with urgency. Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@eatonhemp.com and send your item to 543 E 5th Street, New York NY, 10009, United States Shipping To return your product, please DO NOT return your product to our fulfillment center. You should mail your product to 543 E 5th Street, New York NY, 10009, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We do NOT offer any returns or refunds to orders placed outside of the continental United States. We only ship to the continental United States so we are NOT responsible for any redirects created by the customer.

 

Shipping: All Eaton Hemp products are shipped within 1-2 business days. We carefully wrap the tinctures in bubble wrap and use discrete packaging with minimal branding due to the high value of CBD oil.