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Frequently Asked Questions

Everything you need to know, all in one place.

Hemp is legal, Right? Hemp is legal, Right?

Rest assured friends, Hemp Seeds are 100% legal. It is a shame that there is such a misunderstanding about natures most nutritionally dense superfood, due to its stalk looking similar to marijuana. We have worked hard and are super excited to be on the forefront of bringing this powerful superfood back to your kitchen. We're it belongs!

Do Hemp Seeds Contain CBD? Do Hemp Seeds Contain CBD?

NO. Hemp Seeds contain absolutely no CBD and THC. Just a whole lot of Omega 3s, PreBiotic Fiber, GLA, magnesium, zinc, protein, amino acids, and other powerful anti-inflammatory nutrients!

What is the difference between Hemp Seeds and Hemp Hearts? What is the difference between Hemp Seeds and Hemp Hearts?

In the realm of hemp, hemp hearts were one of the first products to hit market. Often mislabeled as "hemp seeds" these hearts are very rich in Omega 3 fatty acids, However, these Hemp Hearts have the hull stripped off of them, which contains high amounts of preBiotic fiber and other powerful nutrients. It also contains a mouthwatering taste, and gives a nice pop, making the experience of eating it far more amazing. Hemp Hearts are also not a stand-alone snack. Although a hearty ingredient, hemp hearts are not very versitile. Our Hemp seeds make for the perfect on the go snack. Whether you are enjoying them straight out of the bag or topping your favorite meal with them, Toasted Super Seeds are sure to make your body and taste buds smile.

What is your Return and Refund Policy? What is your Return and Refund Policy?

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please contact us at orders@eatonhemp.com if you would like to make a return. If the above guidelines are applicable, you will be refunded fully. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, which you will be with absolutely no hassle as long as the product is unopened, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@eatonhemp.com and we will solve this matter with urgency. Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@eatonhemp.com and send your item to 543 E 5th Street, New York NY, 10009, United States Shipping To return your product, please DO NOT return your product to our fulfillment center. You should mail your product to 543 E 5th Street, New York NY, 10009, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What is your product shelf life? What is your product shelf life?

Our product shelf life is approximately 1 year. All product sold online is freshly baked. All bags/cases will have the expiration information listed.

How do you ship? How do you ship?

Currently, We only ship to the United States using a fulfillment service called Shipbob. How long is shipping? All orders ship within one business day of being received. Depending on your distance from our fulfillment center in Chicago , you can expect to receive your order in 2-5 business days. How much is shipping? Our shipping rates are calculated using a 3rd party service based on your location from our fulfillment center in Chicago, Illinois. We selected this fulfillment center to be located in the mid-west so we can cater all shipping locations as reasonably as possible. To return your product, please DO NOT return your product to our fulfillment center. You should mail your product (and all other mail intended for us) to 543 E 5th Street, New York NY, 10009, United States

Track Order Track Order

Once your order has shipped, you will receive an e-mail with your tracking number including a link to the tracking page. If you have any questions or are having trouble tracking your package, please reach out to orders@eatonhemp.com

Brand Ambassador/Affiliate Program? Brand Ambassador/Affiliate Program?

We are in the process of creating our Brand Ambassador and Affiliate program. With a pipeline of products yet to be released and an exciting future ahead this is a super cool opportunity! If you are as crazy about our products, mission, and hemp as we are please reach out to finn@eatonhemp.com with the subject line AMBASSADOR INTEREST.

Do your products have any Allergens? Do your products have any Allergens?

Yes. All flavors of Super Squares contain some or all of the following tree nuts: coconut, cashews, walnuts and almonds. Our super-seeds are manufactured in a facility that also processes coconut.

Manufacturing information? Certified Gluten Free, Organic, Kosher, Non-GMO and Vegan ? Manufacturing information? Certified Gluten Free, Organic, Kosher, Non-GMO and Vegan ?

We've worked extremely hard to make sure each and every single ingredient we used meets our strict criteria of certifications. This helps ensure our products are the cleanest, most transparent products on the market. We currently Manufacture all our products at Freedom Foods, located in Vermont.This facility is of the highest of quality and meets all of our strict requirements. The facility does not even allow single ingredients to be used without the required certifications we carry. This puts the icing on the cake that we are ALWAYS ORGANIC, ALWAYS TRANSPARENT

Subscription and Other Account information Subscription and Other Account information

All subscription details can be edited in the subscription dashboard. Members receive 10% off of all orders while subscribed. You can cancel your subscription at anytime. Subscribing ensures you’ll get the daily #supersnacker experience and reap the full nutritional benefits of natures #1 superfood, Hemp Seeds.

Where are you located? Where are you located?

Our office location is in the heart of East Village Manhattan on 543 E 5th Street, New York NY, 10009, United States! Our Farm is located in Eaton New York! A small town near Hamilton NY. To learn more about our farm, click the "About Tab" Come visit us at anytime! We'd also love hearing from you via email at hello@eatonhemp.com and instagram @eatonhemp!